We're here to help
Customer Support
We read every message ourselves — no call centre, no chatbot script. Get in touch and we'll come back to you as quickly as we can.
Email us
hello@thepawsupport.com
We aim to reply within 1-2 working days.
WhatsApp us
+44 7862 608099
Usually the fastest way to reach a real person.
Want a refund?
Start a request online with your order number and email — no need to post anything back, just a photo and a short video. See our Refund Policy for how it works.
Write to us
Website Prism Ltd
Office 21148, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom