Customer Support
Get in touch about an order, a delivery or a product and we'll reply within 1-2 working days.
Email us
hello@thepawsupport.com
We aim to reply within 1-2 working days.
Call or WhatsApp us
+44 7862 608099 — also reachable on WhatsApp
Usually the fastest way to reach a real person.
Want a refund?
Start a request online with your order number and email — no need to post anything back. A photo and short video are optional but speed things up. See our Refund Policy for how it works.
Write to us
The Paw Support is a trading name of Website Prism Ltd, company no. 17462217.
Registered office: Office 21148, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Complaints
If something has gone wrong, email hello@thepawsupport.com with your order number and the word “Complaint” in the subject line. We aim to acknowledge complaints within 2 working days and to respond within 14 days. If we can't resolve a complaint, you may be able to use an alternative dispute resolution (ADR) provider, and we will tell you which one in our final response.
Business details
The Paw Support is a trading name of Website Prism Ltd, registered in England & Wales, company number 17462217. Registered office: Office 21148, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. Working days are Monday to Friday, excluding UK bank holidays. Our terms are in the Terms of Service and our delivery and refund details are on the Delivery & Returns page.